The Mission-Critical Resource Center

Whitepaper: ESInet Deployment: Unlocking the Power of the ESInet

In Summary: 

• This whitepaper examines the advantages and the disadvantages of three approaches to provisioning an emergency services Internet protocol network—which not only provides the foundation of a Next Generation 911 system, but also performs other important functions.
• Three ways exist to implement an ESInet: contract with a commercial entity or self-provision. A third model is a hybrid ESInet model.
• The path an agency uses can take two very different tasks, and each has its unique advantages and disadvantages. The path an agency chooses will depend heavily on its financial and IT resources, whether it can be coalesce regional support, and the level of commitment it can and is willing to lend to the project.

Background 

Next Generation 911 (NG911) systems represent a quantum leap forward for the public-safety community and the citizens that it serves. Internet Protocol (IP)-based and broadband-enabled, such systems are capable of considerably more than legacy 911 systems—which is why many emergency communications centers (ECCs) from coast to coast are clamoring to implement them.

MCP's Helps Manatee County, FL Replace Aging AV System

In Summary:

• Manatee County's audiovisual system that served the county’s public safety complex was experiencing significant issues concerning reliability, lack of flexibility and difficult-to-view screens.
• The county partnered with Mission Critical Partners to provide subject-matter expertise and to guide and support the procurement process.
• The new system is extremely flexible, even allowing users working remotely to access it, which has been an important benefit during the COVID-19 pandemic.

Background

Manatee County is located along Florida’s Gulf Coast. It is bordered by the cities of Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east, the city of Sarasota to the south, and the Gulf of Mexico to the west. 

On-Demand Webinar: A Panel Discussion on 911 Crisis Preparedness Planning

In this on-demand session, MCP and regional and state-level 911 directors to learn best practices for mitigating major 911 service interruptions, including:

• Continuity-of-operations planning (COOP) at state and regional levels
• The importance of a crisis preparedness plan
• The use of tabletop exercises to assess the organization’s preparedness

Infographic: The Biggest Trends That Will Impact Public Safety in 2021

The new year—2021—has arrived with a “new normal,” but also with tremendous opportunities to improve emergency response. In this infographic, we highlight the trends that we predict will shape the new normal and public safety’s future.

On-Demand Webinar: The Biggest Public Safety Trends That Will Impact Public Safety in 2021

The year 2020 was fraught with challenges and their effects will be long-lasting. Now, 2021 has arrived with a “new normal,” but also with tremendous opportunities to improve emergency response. In this on-demand webinar, we highlight the trends that we predict will shape the new normal and public safety’s future.

Episode 6: Data-Driven Criminal Justice

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The sixth episode on the MCP Podcast Network is entitled “Data-Driven Criminal Justice.” This episode explores how data integration can improve the criminal justice process and result in better information and more effective and data-driven decision-making. Every criminal justice agency is dependent on its partners, whether it be courts, prosecutors, corrections, law enforcement, or any other partners for information to be there in a timely manner. Additional topics of discussion include:

Episode 5: Alert and Warning Systems: A Primer

Episode 4: Solid Governance Strategies that Deliver Results

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The fourth episode on the MCP Podcast Network is entitled “Solid Governance Strategies that Deliver Results.” This episode explores best practices for a solid governance strategy.

An edited transcript is available below.

Panelists include:

• Nancy Pollock, MCP senior consultant, applies her in-depth knowledge of public-safety communications, legislative, governance, policy, operations, and technology developed over her 35-year career to client engagements.
• Karyn Henry, J.D., an MCP communications consultant that brings years of wireless and telecommunications group leadership towards legal and regulatory initiatives. She brings policies and procedures expertise to MCP projects to develop for innovative solutions.
• The episode is moderated by Glenn Bischoff, MCP content specialist and former editor of Urgent Communications and Fire Chief magazines.

MCP's Support of Iowa CJIS Helps to Make the Program 'Irreplaceable'

In Summary

• The State of Iowa Criminal Justice Information System (Iowa CJIS) is a system of systems designed to enable the integration and sharing of information between the state’s criminal justice organizations, seamlessly and securely, in real time.
• URL Integration, who became part of Mission Critical Partners in 2020, built the Iowa CJIS from the ground up and today, continue to support the program, which is providing incalculable benefits
• The program has increased the amount of information being shared across the state’s criminal-justice community and has improved the data of accuracy being sent, among other benefits

The Impact of Records Management System Technology Trends on Law Enforcement Agencies

In Summary:

• Records management systems (RMS) are the backbone of recordkeeping for law enforcement agencies
• They enable agencies to capture, store, retrieve, analyze, and leverage data and information to support operations from incident and crime data to personnel files and information
• RMS technology has evolved substantially over the last several years
• To meet the demands of law enforcement agencies and the communities they serve, RMS providers have implemented myriad new capabilities

On-Demand Webinar: Trends in RMS Technology and the Transition to NIBRS

Records-management is a cornerstone of effective policing. In today’s data-rich environment, a records-management system (RMS) with robust data-mining capabilities is critical to managing information and maintaining accurate records to keep communities safe. It is also critical for law enforcement agencies to have the ability to effectively share those records and data to support improved crime reporting.

The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

• The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
• Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
• One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
• This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished