MCP Insights

Whitepaper Explores Three Approaches to ESInet Provisioning

The promise of Next Generation 911 (NG911) systems is undeniable. The broadband capabilities of NG911 systems enable data to reach emergency communications centers (ECCs)—traditionally known as public safety answering points (PSAPs)—for the first time, because legacy 911 systems traditionally have been voice-centric, with very modest data capabilities. Moreover, NG911 systems will allow for the transmission of high-bandwidth files, such as video and building floorplans.

Cybersecurity Threat Advisory: Leaked Windows RDP Credentials

Posted by Mike Beagles

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

This week there is a new critical alert that requires the mission-critical community’s immediate attention.

Advisory overview

Hacker group UAS recently had 1.3 million Remote Desktop Protocol (RDP) credentials, i.e., usernames and passwords, for Windows servers leaked by security researchers. The compromised credentials could allow a cyberattacker to log into a compromised RDP server. It is imperative to apply best security practices when handling Windows RDP servers, to prevent cyberattackers from accessing confidential information and granting more insight into a network. Such practices include a strong password policy and ensuring that RDP in not open to the internet.

’Once-in-a-Career’ Chance for Federal Funding Exists for Public Safety

The cost of standing up an emergency services Internet Protocol network (ESInet)—which provides the transport architecture that enables emergency calls to be delivered to Next Generation 911 (NG911) emergency communications centers (ECCs), traditionally known as public safety answering points (PSAPs)—is significant. Consequently, the news out of the nation’s capital of late has been encouraging concerning federal funding that might become available to the public safety community for such implementations and much more.

MCP Launches Video Chats to Keep Clients Current on Cybersecurity Threats

Cybersecurity threats and issues are increasing and evolving continuously, seemingly at warp speed. It is difficult to keep up with it all—but it is imperative that every organization does everything possible to protect its networks, systems and devices from cyberattacks. This is especially true of organizations that provide mission-critical, life-saving services, e.g., law enforcement agencies, fire/rescue departments, emergency medical services agencies and emergency communications centers, aka 911 centers.

Cybersecurity Threat Advisory: FortiOS Vulnerabilities

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

EMS Technology is Evolving to Ease, and Eventually End, Billing Woes

A previous post touched upon the difficulties that emergency medical service (EMS) agencies experience when trying to bill and then collect payment for the services that they provide. Those difficulties are considerable and have plagued the sector for as long as EMS has existed. Hundreds of millions of dollars go uncollected across the sector each year. For instance, an EMS study for one of MCP's clients wrote off $7 million last year because of an inability to bill for EMS services. That’s a big number.

Many EMS agencies across the United States are in similar circumstances. This makes it much more difficult for agencies to maintain their service-delivery models, pay salaries and benefits, ensure that existing equipment is operational, and upgrade or replace equipment that has reached or is approaching end of life.

Celebrating Women’s History Month with 911 Pioneer Anita Pitt

March is designated as Women’s History Month. Coincidentally, on April 3, the Brazos Valley Council of Governments (BVCOG) celebrates its 30^th anniversary. So, we thought it would be more than appropriate to chat with MCP client Anita Pitt, BVCOG’s 911 program director, who has been at the helm every step of the way and is considered one of the public-safety sector’s leading innovators. From humble beginnings, BVCOG’s 911 program today supports seven emergency communications centers in southeast Texas that serve a population of about 125,000.

Exploring the Basics of Crisis Communications for Public Safety

A constant in the public safety community is that agencies, no matter where they are located, inevitably will encounter a crisis that will affect, or even disrupt, their operations. Hurricanes, wildfires, tornadoes, hazardous materials spills, cyberattacks, network outages and system failures—even a pandemic every century or so—can wreak havoc on an agency’s mission-critical operations. Consequently, it is imperative that every public safety agency has a crisis preparedness plan. This is particularly true of emergency communications centers that field 911 calls from the public and then dispatch the appropriate emergency response.

Planning for the Unthinkable Is Good Thinking

More and more public-safety agencies are beginning to understand the importance of continuity-of-operations (COOP) planning, which includes disaster recovery—this element focuses specifically on the agency’s information technology (IT) assets—and crisis communications, both to internal and external stakeholders.

When developing COOP plans, agencies tend to think solely about events that are likely to occur that could have a profound effect on their operations. These typically include weather events such as hurricanes, floods and tornados. Also on the list are natural disasters, such as wildfires and earthquakes, and human-induced catastrophes like hazardous-material spills and, increasingly, cyberattacks.

Cybersecurity Threat Advisory: Critical Microsoft Exchange Server Vulnerabilities

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

This week there is a new critical alert that requires the mission-critical community’s immediate attention.

Advisory overview

Microsoft released several security updates due to targeted attacks against vulnerabilities found in Microsoft Exchange Server (versions 2013, 2016, and 2019). Though the attacks appear to be limited, Microsoft is urging the immediate updating of all affected systems to mitigate the vulnerabilities and further abuse within networking environments where Exchange servers are being used. Microsoft attributes the activity to a cyberattack group known as “Hafnium.”

Life at MCP: Meet Joe Wheeler, VP of Justice and Courts

Over the last two years, Mission Critical Partners has grown significantly through acquisition, starting with Athena Advanced Networks in 2018, and continuing with Black & Veatch Public Safety and URL Integration last year. Last month, MCP announced its latest acquisition, Seattle-based MTG Management Consultants. The subject-matter experts who are joining MCP will enable us to better serve clients in the public-safety and justice communities by helping them enhance data integration and address their technology challenges.

Cybersecurity Threat Advisory: Critical VMware Vulnerabilities

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.