MCP Insights by Mission Critical Partners

A Guide to Evaluating Public Safety AI Vendors

Takeaways: Artificial intelligence (AI) increasingly is driving conversations across public safety. Executive leaders are being asked about AI by elected officials, governing boards, technology vendors, and their own personnel. At the same time, staffing shortages, operational burnout, increasing call volumes, and growing service expectations are creating pressure to modernize. For many leaders, AI integration in public safety systems is moving from concept to practice, raising new strategic questions about scope, timing, and governance.

Topics: Public Safety, Law Enforcement, 911 and Emergency Communications Centers, Artificial Intelligence

What State CIOs Are Focused on in 2026: Key Takeaways from the NASCIO Midyear Conference

Key takeaways: AI governance, cybersecurity resilience, modernization ROI, and enterprise transformation emerged as dominant themes among state technology leaders.

Topics: Cybersecurity, Data Integration and Analytics, Strategy, Management and Organization, Artificial Intelligence, Governance, Risk and Compliance

Public Safety Grant Alert: How the SS4A Program Can Benefit Your Agency, If You Act Quickly

Key Takeaways: This article highlights why the final, nearly $1 billion round of currently authorized SS4A funding is a timely opportunity for public safety agencies to modernize 911 and EMS and improve response times.

Topics: Funding

AI Is Not Alive – 9 Things AI Does Not Do Well

The promise of artificial intelligence has stirred both fascination and fear. We’ve seen headlines declaring that AI will soon replace artists, lawyers, doctors, and even leaders. Elon Musk once said AI could become “more intelligent than any human on Earth”, and Geoffrey Hinton, often called the godfather of AI, left Google in 2023, warning that “these things could get smarter than us.”

Topics: Artificial Intelligence

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

Topics: Technology, Consulting, 911 and Emergency Communications Centers

Hugely Successful Swatting Masterclass Is a Prime Example of MCP’s Vision and Foresight

Since MCP’s founding 15 years ago, we’ve taken great pride in our ability to help our public-safety and justice clients prepare for the future, both short term and long term, mostly by knowing what’s coming around the corner before anyone else does.

MCP Celebrates 15 Years: A Lesson in the Importance of Persistence

Mission Critical Partners (MCP) is celebrating its 15^th anniversary this year. Looking back to the beginning, the vision exhibited by the firm’s founders — Kevin Murray, Brian Bark, and Len Kowalski — is astounding.

Commercial Wireless Outages Will Keep Happening — Here’s How to Prepare

Last week, AT&T’s commercial wireless network suffered an outage that affected tens of thousands of AT&T customers in multiple locations nationwide. The company issued a statement that the outage was not caused by a cyberattack, which initially was feared, but rather a network expansion process that went awry.

Topics: Wireless & Broadband

Exactly one year ago, MCP announced the acquisition of Seattle-based MTG Management Consultants, which today is known as our Justice, Management, and Technology (JMT) services team. This acquisition has generated enormous benefits for our clients and the firm over the past 12 months.

Topics: Industry News, Meet Our People, Technology, Public Safety Technology, Public Safety, Company News, Criminal Justice

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Recent Posts

A Guide to Evaluating Public Safety AI Vendors

What State CIOs Are Focused on in 2026: Key Takeaways from the NASCIO Midyear Conference

Public Safety Grant Alert: How the SS4A Program Can Benefit Your Agency, If You Act Quickly

AI Is Not Alive – 9 Things AI Does Not Do Well

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

Hugely Successful Swatting Masterclass Is a Prime Example of MCP’s Vision and Foresight

MCP Celebrates 15 Years: A Lesson in the Importance of Persistence

Commercial Wireless Outages Will Keep Happening — Here’s How to Prepare

Key Takeaways from the IJIS Institute’s Community Conference

988 Crisis Response System Failure Puts Integration with 911 Into Sharp Focus

Swatting Has Serious Implications and Shouldn’t Be Ignored

MCP’s Acquisition of MTG Management Consultants: One Year Later

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