Case Studies (4)

NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. ...
January 17, 2020

Improving Emergency Response & Employee Wellness in Iredell County

In Summary: Emergency services in Iredell County, N.C., were faced with disparate, small facilities, aging ...
November 12, 2019
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Memphis Police and 911 Communications Enjoys a Rebirth with MCP's Support

In Summary: Memphis Police and 911 Communications was challenged by aging infrastructure, antiquated systems ...
September 13, 2019
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National Capital Region CAD2CAD Assessment

In Summary: A CAD2CAD initiative within the National Capital Region (NCR) had been successful in reducing ...
February 1, 2019
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MCP Helps Florida PSAP Resolve a 911 Staffing Struggle

In Summary: The PSAP operated by the Fort Myers Police Department in Florida was dealing with a significant ...
January 2, 2019
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Pennsylvania Region 13: A Holistic Approach to Network Management for Less

In Summary: Region 13 Task Force in Southwestern Pennsylvania covers a population of 3 million people and 713 ...
September 1, 2018
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New EOC Facility Improves PEMA’S Operational and Administrative Capabilities

In Summary: A Pennsylvania statewide EOC agency suffered from a lack of space at an aging facility that ...
August 1, 2018
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Butler County, PA Maximizes the Value of its P25 Radio System While Boosting Coverage, Capacity and Interoperability

In Summary: Butler County, PA's existing public safety land mobile radio system was facing end-of-life and ...
August 1, 2018

Florida County Gains 911 Network Visibility with MCP's Co-Managed IT Platform

In Summary: Lee County, Florida 911 officials were not satisfied with the network maintenance they were ...
August 1, 2018
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911 Call-Handling System Procurement and Implementation Support in San Francisco

In Summary: The San Francisco Department of Emergency Management sought a robust, modern call-handling ...
March 1, 2018
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MCP Helps the Imperial Valley Pursue PSAP Regionalization

In Summary: Imperial County, CA is served by four public safety answering points (PSAPs) that provide ...
February 1, 2018
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MCP Provides Vendor Support Services in Cobb County, GA to Drive Service Excellence and Cost-Savings

In Summary: Cobb County, Georgia public safety officials wanted to assure they were paying a fair price for ...
August 31, 2017