Today’s public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative. 

Listen to public safety leaders on how their organizations are responding to COVID-19. Discussion topics include continuity of operations planning, lessons learned, workforce optimization considerations, and communications strategies. An audience Q&A will also be included.

Guest speakers include:

• Scott Brillman, Captain, 911 Director, City of Baltimore
• Jim Lake, Director, Charleston County Consolidated Dispatch Center, SC
• Tyrell Morris, Executive Director, Orleans Parish Communications District, LA
• Chuck Spalding, NG9-1-1 Director, Palm Beach County, FL
• Christy Williams, Director, North Central Texas 9-1-1, TX
• Moderator: Glenn Bischoff, Content Writer, Mission Critical Partners

The Coronavirus (COVID-19) has now reached a pandemic state with dozens more cases and states affected each day. How prepared is your ECC for this critical outbreak, specifically related to operations, technology and Continuity of Operations (COOP) and disaster recovery (DR) planning? In this 45-minute presentation, MCP subject-matter experts share insights on technology, operations and policies pertinent to ECC operations during a pandemic outbreak and actionable solutions ECC staff can implement immediately, as well as preparations for future pandemics.

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources–smaller budgets and fewer people. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. In this webinar, MCP subject-matter experts Chris Kelly and Bonnie Maney discuss the benefits of strategic planning for public safety agencies and different approaches to development.

As we enter a new decade of public safety, what trends will shape the next ten years of public safety communications, and the year ahead? In our first webinar of 2020 we highlighted emerging technologies and trends to help public safety leaders make more informed decisions for this year and beyond. These industry trends cannot be ignored.