As we enter a new decade of public safety, what trends will shape the next ten years of public safety communications, and the year ahead? In our first webinar of 2020 we highlighted emerging technologies and trends to help public safety leaders make more informed decisions for this year and beyond. These industry trends cannot be ignored. 

Public safety answering points (PSAPs) and emergency operations centers (EOCs) must provide security and peace of mind for the communities and first responders they serve. Unfortunately, many of today’s mission-critical facilities are aging, unable to accommodate the needs of growing communities and outfitted with technology that is reaching end-of-life. With limited budgets and resources, how do agencies and public safety leaders make the case for a facility upgrade?

As public safety continues to move toward the implementation of next generation 911 (NG911) and public safety broadband networks, like FirstNet from AT&T, agencies need to seriously consider the implications of these new technologies for the emergency communications center (ECC). More importantly, agencies need to understand how the two will work together and why interoperability of these technologies is crucial to successfully improving emergency response.

This on-demand webinar discusses how public safety broadband networks and NG911 need to work together and the operational impact these technologies will have on the ECC.

The strengths and weaknesses of your current public safety communications networks can be difficult to quantify and communicate to agency leaders and other officials. To support this effort, Mission Critical Partners launched the Model for Advancing Public Safety^SM, or MAPS^SM, an assessment tool designed to provide a visual representation of a network’s strengths and weaknesses. How can MAPS help your agency assess, quantify and communicate the current state of your communications network and how can the results be used to encourage decision-makers to make improvements?

In public safety, staffing has become the proverbial “thing under the bed,” the one operational aspect that keeps PSAP leaders up at night. While personnel churn has always been a challenge in the industry, today it is exacerbated by a healthy economy, with many telecommunicators leaving for less stressful, better-paying jobs, and a shrinking candidate pool.