On-Demand Webinar: COVID-19: Public Safety Leaders Roundtable

Listen to public safety leaders on how their organizations are responding to COVID-19. Discussion topics include continuity of operations planning, lessons learned, workforce optimization considerations, and communications strategies. An audience Q&A will also be included.

Guest speakers include:

• Scott Brillman, Captain, 911 Director, City of Baltimore
• Jim Lake, Director, Charleston County Consolidated Dispatch Center, SC
• Tyrell Morris, Executive Director, Orleans Parish Communications District, LA
• Chuck Spalding, NG9-1-1 Director, Palm Beach County, FL
• Christy Williams, Director, North Central Texas 9-1-1, TX
• Moderator: Glenn Bischoff, Content Writer, Mission Critical Partners

On-Demand Webinar: COVID-19: Actionable Ideas to Help Your ECC Sustain Operations

The Coronavirus (COVID-19) has now reached a pandemic state with dozens more cases and states affected each day. How prepared is your ECC for this critical outbreak, specifically related to operations, technology and Continuity of Operations (COOP) and disaster recovery (DR) planning? In this 45-minute presentation, MCP subject-matter experts share insights on technology, operations and policies pertinent to ECC operations during a pandemic outbreak and actionable solutions ECC staff can implement immediately, as well as preparations for future pandemics.

On-Demand Webinar: Strategic Planning for Public Safety Agencies

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources–smaller budgets and fewer people. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. In this webinar, MCP subject-matter experts Chris Kelly and Bonnie Maney discuss the benefits of strategic planning for public safety agencies and different approaches to development.

On-Demand Webinar: The 10 Trends That Will Impact Public Safety

As we enter a new decade of public safety, what trends will shape the next ten years of public safety communications, and the year ahead? In our first webinar of 2020 we highlighted emerging technologies and trends to help public safety leaders make more informed decisions for this year and beyond. These industry trends cannot be ignored. 

On-Demand Webinar: The Aging PSAP - Making the Case for a New Facility

Public safety answering points (PSAPs) and emergency operations centers (EOCs) must provide security and peace of mind for the communities and first responders they serve. Unfortunately, many of today’s mission-critical facilities are aging, unable to accommodate the needs of growing communities and outfitted with technology that is reaching end-of-life. With limited budgets and resources, how do agencies and public safety leaders make the case for a facility upgrade?

On-Demand Webinar: Integrating Broadband & NG911 Into ECCs

As public safety continues to move toward the implementation of next generation 911 (NG911) and public safety broadband networks, like FirstNet from AT&T, agencies need to seriously consider the implications of these new technologies for the emergency communications center (ECC). More importantly, agencies need to understand how the two will work together and why interoperability of these technologies is crucial to successfully improving emergency response.

This on-demand webinar discusses how public safety broadband networks and NG911 need to work together and the operational impact these technologies will have on the ECC.

On-Demand Webinar: Assessing Your Communications Networks and Leveraging the Results to Make Improvements

The strengths and weaknesses of your current public safety communications networks can be difficult to quantify and communicate to agency leaders and other officials. To support this effort, Mission Critical Partners launched the Model for Advancing Public Safety^SM, or MAPS^SM, an assessment tool designed to provide a visual representation of a network’s strengths and weaknesses. How can MAPS help your agency assess, quantify and communicate the current state of your communications network and how can the results be used to encourage decision-makers to make improvements?

On-Demand Webinar: Workforce Optimization

In public safety, staffing has become the proverbial “thing under the bed,” the one operational aspect that keeps PSAP leaders up at night. While personnel churn has always been a challenge in the industry, today it is exacerbated by a healthy economy, with many telecommunicators leaving for less stressful, better-paying jobs, and a shrinking candidate pool.

On-Demand Webinar: FirstNet Preparation Strategies

Are you ready for the delivery of your state's deployment plan of FirstNet?  

Listen to this virtual webinar to hear experts from MCP provide insights and guidance regardless of your status in the preparation for FirstNet. This is a can't miss session that will help you build your organization's FirstNet strategy. This session is designed for public safety leaders and FirstNet state single points of contacts.

In this webinar we will discuss:

• The state plan template from the FirstNet RFP and discuss the most releveant areas states should focus on
• The ideal team players from the state that should be involved in the evaluation process
• What you can expect from FirstNet in the coming months and how to respond

On-Demand Webinar: Mission-Critical Vendor Management 101

The average mission-critical agency oversees more than 30 different vendors responsible for various network systems and operations. Agencies are more dependent on vendors than ever before and, as result, their spend and risk continues to increase and their satisfaction continues to decrease. During this webinar, we discuss steps that can be taken to improve vendor performance and drive more value from your agency's vendor agreements.

Discussion topics include:

On-Demand Webinar: The Top Strategic Public Safety Trends for 2019

There are several significant, disruptive technology and operations trends that Mission Critical Partners feels will set the stage for the future of public safety over the next three to five years. Public safety agencies must understand these trends, begin preparing for them now, and understand how to adjust their operations in order to adapt. They are trends that cannot afford to ignored.

On-Demand Webinar: Social Media and Emergency Response

In 2018, Charleston County Consolidated 911 Center, Mission Critical Partners, RapidSOS, and RapidDeploy led a pilot project completed in September that tested the use of social media data in emergency response along with collaborators from the Penn State University.