The Mission-Critical Resource Center

Infographic: Overcome Staffing Challenges with Workforce Optimization

According to the National Emergency Number Association (NENA), Americans make an average of 240 million 911 calls annually. Today, public safety answering points (PSAPs) around the country are faced with the challenge of finding and retaining the right staff to answer those calls. This is a critical imperative because when a 911 call goes unanswered, the results can be devastating. What steps can PSAP leaders take to begin overcoming their staffing challenges today while preparing for tomorrow?

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Topics: Consulting, Workforce Optimization, Infographics

Posted on September 3, 2018

10 Facts Every PSAP Should Know About Data Integration

The future of data integration: 10 facts every public safety answering point (PSAP) should know.

Critical data is springing up everywhere. This quick read discusses the ten most important elements about data integration every public safety agency should know, ranging from precise location information, smart and safe cities, social media data usage in the PSAP, data sources, supplemental data, as well as GIS data management. 

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Infographic: The Possibilities of a Converged FirstNet and NG911 Public Safety System

See the possibilities of a converged FirstNet and NG911 public safety system with this infographic from Mission Critical Partners.

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Infographic: Next Generation 911 Technology Adoption Lifecycle

In 1962, Everett M. Rogers, an assistant professor of rural sociology at Ohio State University, published a theory he described as the "diffusion of innovations" in a book of the same name. Rogers, who later in his career became a distinguished professor emeritus in the communications and journalism department at the University of New Mexico, developed the theory to describe how innovation adoption plays out in any given social group. Rogers broke the theory down to five distinct categories: innovators, early adopters, early majority, late majority, and laggards.

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