MCP Insights

10 Years of MCP: An Interview with Brian Bark, Co-Founder

"MCP’s success ‘is all about good people doing good work every day"

A previous post offered the memories and perspectives of MCP chief executive officer and co-founder Kevin Murray in marking the firm’s 10^th anniversary, which is being celebrated in 2019. In this post, MCP Insights visits with another co-founder, Brian Bark, who today is the firm’s senior vice president/national sales director.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Brian: The biggest challenge was setting up the company—we were starting flat-footed. We always knew what we wanted to be, and collectively the vision always was consistent. But we had to set up the banking and insurance, and get the accounting and legal support, all the things it takes to start a company. We knew that we didn’t want to be a three-person company, and growing MCP to the point where it was influential in the industry also was extremely challenging. We had many client contacts when we opened for business, but they all were under contract.

10 Years of MCP: An Interview with Kevin Murray, CEO and Co-Founder

"There is nothing better than watching staff deliver great results to clients."

Mission Critical Partners (MCP) is celebrating its 10^th anniversary this year and to mark the milestone, MCP Insights visited with the three founders to capture their memories and perspectives. This installment features Kevin Murray, the firm’s chief executive officer.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Kevin: The biggest challenge was starting from scratch. It was a tremendous amount of time and work. We worked every day, from sunup to sundown, for a year. You have to choose a name and logo, you have to set up bank accounts and get business insurance, you’re writing proposals and making sales calls. On the weekends you’re putting desk furniture together. We were scrounging and scraping with everything we did. Luckily, we had each other—the ultimate triangle team—and some pretty understanding spouses.

A Call to Action: 911 Data Sharing

In a previous article on MCP Insights, we discussed in length how data will be king in public safety’s incredibly exciting new era. The torrent of rich data that is beginning to enter into 911 centers promises to have a profound impact on emergency response—but only if its harnessed effectively.

For the 911 community to realize the full value of data, several critical elements must be in place. One of those is a data management and sharing environment that provides useful and sustainable standards, requirements, and guidance. Not only must this environment support day-to-day 911 service delivery today, it must be flexible enough to support the industry’s future, next-generation data needs as well.

With today’s legacy 911 environment—which consists of localized, siloed systems—overcoming this significant hurdle will be difficult, but one that MCP believes not only is attainable, but also imperative.

A Look Back at 2018

2018 was an exciting year in public safety and for Mission Critical Partners (MCP). We celebrated the 50^th anniversary of the first 911 call and learned more about how social media data can impact PSAP operations and emergency response now and into the future. Meanwhile, the conversation around location accuracy continued to grow louder and technology and system upgrades, cybersecurity and staffing struggles remained top-of-mind for those in agency and PSAP leadership roles.

MCP + Athena: The Leading Provider of IT Services for Public Safety

Earlier this week, we announced that Mission Critical Partners (MCP) has acquired Athena Advanced Networks, enhancing our IT service offering and reinforcing our position as the industry leader in providing independent, holistic services for public safety infrastructure and operations.

The public safety industry is going through a time of unprecedented change. Our future will involve an increasing number of shared and integrated systems and networks. With that evolution comes greater complexity, more vendors, and most importantly, higher risk that must be managed in order to achieve and maintain reliable and efficient networks and operations.

Over the past several years, clients have expressed their need for more support to manage this complexity. MCP joining forces with Athena will significantly expand our ability to help our clients have real-time visibility and control over their public safety systems.

These are the benefits we expect our clients to realize from this partnership:

Four Takeaways from the Next Generation 911 Cost Study Report Delivered to Congress this Week

As part of the Middle-Class Tax Relief and Job Creation Act of 2012 (P.L. 112-96), Congress directed the 911 Implementation and Coordination Office, which is housed within the National Highway Traffic Safety Administration at the U.S. Department of Transportation and is a joint program with the National Telecommunication and Information Administration in the Department of Commerce,  to investigate the cost of implementing Next Generation 911 (NG911) service across the country.

The report was intended to “serve as a resource as [Congress] considers creating a coordinated, long-term funding mechanism for the deployment and operation, accessibility, application development, equipment procurement and training of personnel for Next Generation 911 services.”

Years later—after many hours spent interviewing stakeholders, collecting and analyzing data, and evaluating models—the National 911 Program this week delivered the Next Generation 911 Cost Study to Congress.

Mission Critical Partners applauds the progress made by the National 911 Program, not only by delivering this report, but also by creating a universal definition and framework for understanding the various stages of development and implementation of NG911 service nationwide. This effort marks a significant milestone in the Government’s role of advancing the nation’s 911 system and acting as an advocate for efficient and effective emergency response.

We caught up with several of our NG911 experts to discuss the four biggest takeaways from the Cost Study.

How to Lessen the Impact of Public Safety Vendor Consolidations

A baseball adage says that when a pitcher throws you a curveball, you hit it to the opposite field. But what do you do when the pitcher hurls a fastball right at your head?

The public safety version of this scenario occurs whenever system or technology vendors consolidate, either through merger or acquisition, an action that often places their customers in a very precarious position. Agencies immediately wonder whether their already deployed systems will be supported in the same manner as before the consolidation.

Often, they are not, in part because some number of administrative, engineering and service personnel typically leave a company after a consolidation.

Worse, systems and equipment often are eliminated in the aftermath of a consolidation, usually because of product redundancies. Preparing for system and equipment end of life always is challenging, but it becomes terrifying when it occurs suddenly and with no warning. Public safety agencies are in the business of saving lives and that becomes significantly more difficult when communications systems are rendered inoperable because replacement components or maintenance services cannot be procured—because they no longer exist.  

Cautious Optimism Surrounds CTIA Announcement Regarding Improving 911 Location Accuracy

Last week was a great week for public safety—at least we think it was. Let me explain.

CTIA, the trade association that represents wireless communications carriers, announced that the four largest nationwide wireless carriers in the United States—AT&T, Sprint, T-Mobile and Verizon—will integrate device-based hybrid (DBH) location solutions into their networks. DBH technology has evolved rapidly, and trials have shown that they deliver location information much faster and much more accurately than the Wireless Phase II data delivered by the location technologies currently employed by the carriers.

To date in the United States, device-based hybrid location technology comes in two flavors: Hybridized Emergency Location (HELO) developed for Apple’s iPhone operating system and Emergency Location Service (ELS) developed for Google’s Android OS. Both technologies aggregate numerous data sources—e.g., the Global Positioning System (GPS), Bluetooth beacons, Wi-Fi hotspots, data from mapping/navigation applications, and activity-based apps—to deliver more-accurate location data, particularly indoors, for 911 calls made from smartphones.

Top Takeaways from APCO 2018

Earlier this month, public safety communications professionals descended on Las Vegas for the 2018 APCO International Conference and Expo, the premier event for those in the public safety industry. Over four days, attendees participated in professional development sessions and toured the exhibit hall to talk with vendors and subject-matter experts to gain their insights regarding the future of emergency communications.

While this year’s focus conference focused heavily on cutting-edge issues and technology, there were a few especially hot topics that kept the convention center buzzing.

Five Takeaways from the 2018 NENA Conference

The 2018 NENA Conference may have been the best yet. Combine Nashville, thousands of emergency communications professionals sharing ideas and experiences, and more than ninety hours of breakout sessions and you have the framework for true movement in the industry.

And we did have movement.

iOS 12 will help save time and lives: By far the hottest topic was the national headline-generating announcement from Apple and RapidSOS.  Apple’s new iOS 12 – launching later this year – will automatically and securely share its HELO location data via the RapidSOS NG911 Clearinghouse. HELO is Apple’s Hybridized Emergency Location application which estimates a mobile 911 caller’s location using cell towers and on-device data sources like GPS and WIFI Access Points.

The move opens up accurate location data for 911 callers who are among the 85 million iPhone users in the U.S. – nearly 43% of the total smartphone market. The step is a significant one and one that MCP believes will result in faster and more accurate information to help reduce emergency response times once available to PSAPs.

A Case for 911’s Most Impactful Milestone Thus Far

Anniversaries and milestones go hand in hand. Consider the arc of a typical human life. A person is born. That momentous event is followed by others: the first day of school, graduations, marriage, children, and then grandchildren and, if they’re fortunate, retirement, with a few personal and professional achievements realized along the journey. The longer the life, the more the milestones pile up.

Apple Announces a Promising Step Toward Solving 911's Wireless Location Challenges

Sensational headlines criticizing the 911 industry’s inability to accurately and quickly locate emergency callers abound, like this recent one in the Wall Street Journal: “Why Uber Can Find You but 911 Can’t.” This is one of the industry’s most intractable issues—as TV host John Oliver said in 2016, “There doesn’t appear to be a simple, satisfying answer,” to why smartphone apps provide much better location information than that received by 911 centers.

Those within the industry understand the problem: 80 percent or more of all 911 calls are made using a wireless device, and such calls are routed based on Phase I data, which is the location of the cellular tower. More accurate “Phase II” data can become available (usually) in 25-35 seconds of the call being received by the 911 center, but that depends on multiple factors, including signal strength/distortion, geography and topology, especially when calls are made inside structures.

But, smartphones are supposed to be “smart” and the device knows where the caller is physically located, because of embedded GPS sensors and Wi-Fi positioning systems. Unfortunately, as we know all too well, today’s 911 systems do not have access to that device-generated location information.