MCP Insights

Stop Thinking About 'Staffing 911.' Start Thinking About Workforce Optimization.

It has never been more challenging to be a PSAP official. Longer-term considerations include implementing ...
September 18, 2018

Cautious Optimism Surrounds CTIA Announcement Regarding Improving 911 Location Accuracy

Last week was a great week for public safety—at least we think it was. Let me explain. CTIA, the trade ...
September 10, 2018

Trends in Computer Aided Dispatch Systems for 911 Centers

In emergency communications, the computer-aided dispatch system, or CAD, functions as the informational hub ...
August 30, 2018

Top Takeaways from APCO 2018

Earlier this month, public safety communications professionals descended on Las Vegas for the 2018 APCO ...
August 20, 2018

How to Protect Your Siren System from Hackers

Emergency siren systems respond in various ways based on the type of activation tone that is transmitted. The ...
August 13, 2018

Life at MCP: Meet Jackie Mines

Our people and culture make Mission Critical Partners (MCP) a great place to work. Our "Life at MCP" series ...
August 9, 2018

Leveraging Social Media Data in Charleston County, SC

Recent history has shown that, when 911 becomes overwhelmed, citizens turn to social media in an effort to ...
July 20, 2018

Integrating IPAWS Into Your Operations

The Integrated Public Alert and Warning System (IPAWS) is a powerful federal resource that can be used by ...
July 11, 2018

What is IPAWS?

The ability to broadcast emergency alerts to the public has been in place in one form or another for nearly ...
July 6, 2018

Five Takeaways from the 2018 NENA Conference

The 2018 NENA Conference may have been the best yet. Combine Nashville, thousands of emergency communications ...
June 29, 2018

Using data to improve emergency response outcomes

All fine restaurants have two things in common: they use the best ingredients in their recipes and, more ...
June 27, 2018

INTERVIEW: Helping 911 Evolve as Technology Evolves

This blog post is the second in a two-part series with two MCP experts, John Cunnington and Nancy Pollock, ...
June 4, 2018