Chris Kelly

MCP Celebrates 15 Years: Anticipating What’s Coming Next Is a Huge Part of MCP’s Value to Clients

In the 15 years that MCP has existed, its subject-matter experts (SMEs)
May 3, 2024

AI-Driven Amazon Connect is Worth a Look, Especially by Emergency Communications Centers

A recent blog offered an overview regarding how artificial intelligence (AI) might be leveraged by ...
November 7, 2023

AI for the Public Sector is Incredibly Exciting — and a Little Misunderstood

We’re hearing and reading a lot about artificial intelligence (AI) these days. For that reason, we decided to ...
October 12, 2023

Whitepaper: Today's Biggest EMS Challenges and How to Fix Them

Prior to the late 1960s, emergency medical service (EMS) in the United States didn’t exist—at least not in ...
December 6, 2021
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What’s Next? Conducting an Incident Response Review

As states begin to reopen and communities slowly return to normalcy, organizations, including ...
May 29, 2020

Strategic Planning for Public Safety

The expectations placed on public safety agencies increase every day—from doing more with smaller budgets and ...
February 25, 2020