The Mission-Critical Resource Center

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Next Generation 911: A Mission-Critical Transformation for Today's 911 System

In Summary:

  • Public safety communications is beginning to implement modern solutions to improve outcomes for 911 callers.

  • Next gen 911 is a standards-based, all IP emergency communications infrastructure that enables voice and multimedia 911 communications.

  • Failing to implement NG911 in a timely manner will increase costs, risk incompatibility with emerging communication trends and increase security risk for the 911 community. 

Today, access to 911 for most is limited to a voice call; in contrast, Next Gen 911 will enable the ability to transmit photos, videos and other existing and future forms of broadband-enabled data, in addition to voice, to 911 professionals. A coordinated approach must be adopted in the transition to Next Gen 911 to avoid a patchwork deployment and limited interoperability with neighboring agencies. 

A Checklist for Securing Public Safety Answering Point Facilities, Personnel and Data

In Summary:

  • Government facilities are being targeted by hackers, cyber criminals and active shooters, a trend that is increasing in frequency.

  • Most security breaches are borne of comparatively benign circumstances, such a routine password changes or the use of personal devices in the workplace.

  • Physical breaches of a public safety answering point (PSAP) can be equally as devastating.

Several alerts have been issued by the Department of Homeland Security (DHS) that government facilities are being targeted by hackers and cybercriminals, a trend that DHS expects will increase. This includes PSAPs, also known as 911 centers. Sometimes personnel click on a link found on a website or in an email and unwittingly unleash a computer virus or malicious code known as malware. Often the breaches come in the form of denial-of-service or ransomware attacks.