The Mission-Critical Resource Center

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On-Demand Webinar: Navigating the Public Safety Technology Upgrade Process

With all of the computer-aided dispatch (CAD) systems and models available in today's market, how do you determine which solution will work best for your agency now, while also scaling to meet your future needs?

Next Generation 911: A New World for PSAP Network Maintenance

 In Summary:

  • Next Generation 911 will improve emergency response dramatically, but will bring challenges that require new approaches and skill sets.

  • Network and systems management will become considerably more complicated after an NG911 system has been implemented.

  • Many PSAPs lack the IT expertise to adequately monitor and protect and NG911 system.

MCP Provides Vendor Support Services in Cobb County, GA to Drive Service Excellence and Cost-Savings

In Summary:

  • Cobb County, Georgia public safety officials wanted to assure they were paying a fair price for support of their land mobile radio (LMR) system.

  • Working alongside MCP, they completed a fair market pricing assessment and data-driven analysis for the LMR system maintenance costs.

  • Armed with this information, the partnership was able to negotiate more favorable cost targets, enhanced system performance reports and significant savings on costs.

Overview and Agency Challenge

Looking to lower expenses without sacrificing support, Cobb County, Georgia, began exploring the possibilities of renegotiating their Project 25 (P25) land mobile radio system maintenance agreement with the vendor. They wanted to better understand the services, terms and conditions, and the associated costs included with the maintenance contract. With limited knowledge of how their fees compared to similar-sized systems in the public safety sector, they sought assurance they were paying a fair price for the support provided.

On-Demand Webinar: Strategies to Mitigate Cybersecurity Risks in Today's Emergency Communications Center

In today's increasingly IP-based network environment, some of the biggest threats facing 911 call centers are unplanned network or application disruptions. These outages can be caused by hardware or circuit failures—or worse a targeted cyber attack—and gaps in support agreements and slow vendor response times can increase their severity. As a result, troubleshooting falls on the shoulders of PSAP management.

In this on-demand webinar, we discuss how PSAP network management is changing and how agencies must adjust to alleviate their risk.

In this webinar, you'll learn:
  • Why PSAP leadership is becoming more involved and taking on more responsibility when it comes to supporting public safety infrastructure
  • The critical factors impacting network reliability and continuity of operations in the PSAP
  • Common mistakes that are made in PSAP network management, and how they can be avoided
  • Key strategies for reducing the risk of cyber attack

On-demand webinar length: 45 minutes 

MCP Lends Expertise to Implement and Manage Automatic License Plate Reader System in Southeastern PA

Automatic License Plate Reader System Plays a Key Role in Criminal Investigations Across the Region, Making it a Safer Place

In Summary:

  • The Southeastern Pennsylvania Regional Task Force (SEPARTF)–which serves the Greater Philadelphia metropolitan region–received a UASI grant to implement an automatic license plate reader (ALPR) system that would support public safety agencies throughout the region. They needed an expert partner to turn their ALPR vision into a reality and maximize their ALPR system investment.

  • MCP acted as a program manager for the initiative and led deployment efforts for 130 ALPR tag-reading units throughout the region.

  • More than 41 million tags are scanned annually, and numerous examples of how the PALPRN has played a role positively impacting key criminal investigations across the region.


Overview and Agency Challenge

In 2014, the Southeastern Pennsylvania Regional Task Force (SEPARTF)—which serves the Greater Philadelphia metropolitan region—received a UASI grant to implement an automatic license plate reader (ALPR) system that would support public safety agencies throughout the region. These systems typically cost upwards of $16K to procure, and install, per vehicle. And, to make an automatic license plate reader system successful, a number of ancillary factors must be consider including

  • implementing servers, and securing and maintaining massive amounts of data
  • data integration and analysis from numerous hotlists
  • training of first responders and 911 telecommunicators on how to leverage the technology.

SEPARTF knew that in order to take advantage of the enormous upside offered by an ALPR system, they needed an expert partner to turn their vision into their reality and maximize the return on their automatic license plate system investment.