A recent blog offered key takeaways of MCP subject-matter experts (SMEs) who attended the Association of Public-Safety Communications Officials (APCO) trade show and conference in Baltimore.
The 2025 edition of the Association of Public-Safety Communications Officials (APCO) trade show and conference was held recently in Baltimore.
Public-safety agencies collect vast amounts of data, but the way that data is managed can make or break its usefulness.
Imagine that a hostage situation is unfolding at a business. It’s the result of a domestic dispute, so it’s emotionally charged. The hostage taker is heavily armed and unstable, and SWAT is on the scene.
With a growing need to reduce the burden on its 911 systems and personnel coupled with a growing desire to provide better service to citizens,
This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.
For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.
Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.
There are many things of which we’re proud, starting with our collective ability to transform emergency-response and justice outcomes throughout the decade and a half that MCP has existed.
As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.
In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,
How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke,
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