In Summary:

• The Lubbock Emergency Communication District (ECD) needed a way to interconnect the eight emergency communications centers (ECCs) it supports, enhance its 911 call-handling capabilities, and position itself well for the transition to Next Generation 911 (NG911) service.
• Mission Critical Partners was hired by the district to support its efforts to replace its call-routing and call-handling systems, implement a fiber-optic network, and build a new administrative center, which houses its data and training centers, and which also can serve as a backup ECC.
• Today the district has a new emergency services Internet Protocol network (ESInet), new hosted 911 call-routing and call-handling capabilities and more.

Background:

In Summary:

• A 911 service interruption occurred in September 2018 that required the North Central Texas Council of Governments’ 911 Program (NCT911) to communicate with internal and external stakeholders during the crisis—a task made more difficult because a crisis communications plan didn’t exist at the time.
• MCP subject-matter experts thoroughly assessed the steps taken by NCT911 to communicate information about the outage to the affected internal and stakeholders, and assess their effectiveness in reaching those groups.
• A crisis communications plan subsequently was completed by NCT911 that contains several actions based on the recommendations provided by MCP.

Background:

In Summary:

• A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
• GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
• The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.

In this on-demand session from Mission Critical Partners' virtual Conference for Advancing Public Safety, panelists the Tennessee Emergency Communications Board and the State of Arizona, join MCP's Jackie Mines and Molly Falls to discuss the critical elements of your next generation 911 (NG911) strategic plan and the best practices for bringing your plan to life.