- A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
- GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
- The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.
Carroll County is nestled in the center of Maryland and contains a mix of rural and suburban land with eight incorporated municipalities within its 453 square miles. It is part of the Baltimore-Columbia-Towson metropolitian statistical area, which is the 20th-largest market in the United States with more than 2.6 million residents.