911 and Emergency Communications Centers
How Jim Lake Helped Redefine Public Safety Innovation
Public Safety Innovation Starts with Leadership, Not Technology Innovation in public safety rarely begins ...
July 7, 2026
A Guide to Evaluating Public Safety AI Vendors
Takeaways: Artificial intelligence (AI) increasingly is driving conversations across public safety. Executive ...
June 4, 2026
Building Better Responses to Community Needs: The Rise of Alternative Response Strategies
With a growing need to reduce the burden on its 911 systems and personnel coupled with a growing desire to ...
July 9, 2025
NENA 2025: How AI Is Transforming 911 Operations, Insights from MCP Experts
The 2025 edition of the National Emergency Number Association (NENA) trade show and conference was held ...
July 8, 2025
Happy Anniversary, David Jones!
This week, the National Emergency Number Association (NENA) holds its annual convention and trade show in ...
June 23, 2025
A Tribute to the Unique, Invaluable, and Irreplaceable Charles Conley
In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of ...
June 20, 2025
How to Secure Funding for 911 Center Upgrades
In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As ...
June 9, 2025
Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service
In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing ...
June 3, 2025
When Designing a 911 Center, Keep Technology at the Forefront
A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about ...
May 28, 2025
911 Center Evolution Is Sorely Needed, but Challenging to Achieve
Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of ...
May 14, 2025