MCP Insights

Google and Apple and Text-to-911: Let's Keep the Faith

Posted on September 6, 2019 by Dave Sehnert

Few things are as maddening as when a software release is issued and almost immediately the developer is pushing out patches. But that’s just the way it is with technology—things often don’t always work the way they’re supposed to right away.

Recently we’ve been hearing about problems associated with a new feature of Apple’s iPhone operating system (iOS) that reportedly has been generating a lot of abandoned 911 calls. The Emergency SOS feature enables citizens to place an emergency call without actually dialing 911; those designated as emergency contacts also will be alerted.

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DOT and DOC Grants Will Give 911 A Much-Needed Boost

Posted on August 16, 2019 by Jackie Mines

Last week, the U.S. Department of Transportation (DOT) and the U.S. Department of Commerce (DOC) took the final, much-anticipated step in awarding funding dollars that have been in the works since the Next Generation 911 Advancement Act was announced seven years ago. Originally passed as part of the Middle-Class Tax Relief and Job Creation Act of 2012, the new $109 million grant program is intended to drive the 911 community’s transition to Next Generation 911 (NG911.)

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How Public Safety Agencies are Navigating Change and Accelerating Progress

Posted on August 8, 2019 by Morgan Sava

MCP’s Model for Advancing Public Safety is Helping Agencies Build a Blueprint for Today and What They Can Become

Last year, the 911 Center that serves Harford County, Maryland, was having a hard time recruiting and retaining telecommunicators, a problem that is quite common in emergency communications centers (ECCs) across the country.

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APCO Preview: This Year's Hot Topic Will Be the Growing Cybersecurity Threat

Posted on July 31, 2019 by Glenn Bischoff

During the decade that I covered the public safety communications sector for Urgent Communications magazine, I always looked forward to the national trade shows and conferences, such as the one that the Association of Public-Safety Officials (APCO) will host in Baltimore in a couple of weeks. In fact, I and my colleague Donny Jackson spent most of our time in the educational sessions because we felt that was the best place to learn where the sector was heading. As important, those sessions are where one learns about the sector’s biggest challenges and their potential solutions.

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CASE STUDY: Supporting the National Capital Region's CAD2CAD Initiative

Posted on July 19, 2019 by Tessa Seigworth

Background

Real-time, effective, interoperable data-sharing is essential for supporting emergency response today. For nearly a decade, jurisdictions within the National Capital Region (NCR) have benefitted from the NCR Fire and Rescue Computer-Aided Dispatch-to-Computer-Aided Dispatch (CAD2CAD) Data-Exchange Hub (DEH). The DEH automates what was once a manual process in coordinating an effective mutual-aid fire department response effort.

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