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A Tribute to the Unique, Invaluable, and Irreplaceable Charles Conley

In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of working alongside a great many people who are very special, in their abilities,

Cybersecurity Threat Advisory: Veeam Backup & Replication – Multiple Vulnerabilities

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

How to Secure Funding for 911 Center Upgrades

In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

911 Center Evolution Is Sorely Needed, but Challenging to Achieve

Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.

Strengthening Cybersecurity Through a GRC Lens: Key Practices Aligned with CJIS Security Policy 6.0

As cyber threats grow more sophisticated, compliance frameworks like the Criminal Justice Information Services (CJIS) Security Policy, version 6.0, have evolved to demand a more rigorous and structured approach to cybersecurity.

Topics: Cybersecurity

Pennsylvania Telecommunicator Reclassification Law Is Great — But It’s Not Enough

This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.

AI in the Public Sector: How Your Agency Can Thrive in '25

The world is shifting under our feet. Again. It happened with the internet. It happened with smartphones. Now, it’s happening with artificial intelligence — and it’s happening faster than anything we’ve ever seen.

Organizational Change Management Is the Pathway to Stakeholder Engagement

A recent blog post explored the importance of stakeholder engagement to the success of any project that results in a significant technological or operational change to a public-sector organization.

Stakeholder Engagement Is the Lynchpin of Every Successful Project

Since MCP’s founding 16 years ago, we have supported clients on an amazing array of projects, from technology implementations to facility retrofits to staff augmentations, and much more. It’s safe to say that if you can think of it, we’ve probably done it.