Mission Critical Partners to Assess Columbus’s Alternative Response Capabilities

Firm will review approaches utilized by Columbus, Ohio, to provide 911 service and emergency response for incidents outside traditional law enforcement, fire/rescue, and emergency medical

State College, Pa. (December 19, 2024) — Mission Critical Partners (MCP) has been engaged by the city of Columbus, Ohio, to conduct comprehensive assessments of its various approaches and capabilities for responding to events that are outside the realm of traditional law-enforcement, fire/rescue, and emergency-medical incidents. Examples include incidents involving behavioral/mental health, substance abuse/addiction, and low-acuity medical calls, e.g., sprains, flu-like symptoms, a minor cut requiring stitches, and stomach pains.

Mission Critical Partners to Host 911 Center Shift-Scheduling Workshop

Workshop will bring together 911 leaders to exchange ideas regarding innovative scheduling practices to improve staffing efficiency and operational effectiveness

Vermont Selects Mission Critical Partners to Assess Emergency Communications Across the State

Firm’s subject-matter experts will evaluate technologies, operations, policies, and more

The Monitoring Association Unveils Innovations to the ASAP Service to Revolutionize 911 Emergency Response

McLean, Va. (June 26, 2024) – The Monitoring

Mission Critical Partners, Amazon Collaborating to Support 911

MCP will work to implement Amazon Connect in 911 centers nationwide to ease their burden by triaging nonemergency calls

Mission Critical Partners Announces Dates for Swatting Masterclass

Virtual event will take place on May 22 and provide expert advice from industry leaders regarding how to combat a dangerous practice that is increasing in frequency and severity

Mission Critical Partners Jumpstarts Industrywide Effort to Address Swatting Challenge

John Chiaramonte, MCP’s consulting president, leads virtual meeting of public-safety experts to strategize how to combat dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response

MCP Celebrates North Carolina County’s State-of-the-Art 911 Center Launch

On (Sept. 13, 2023) marked a significant milestone for public safety in Chatham County, N.C., as a new, state-of-the-art 911 center went live within the county’s emergency operations center in Pittsboro.

Carson City, Nevada Selects MCP for Their Public Safety System Upgrade

Project will replace aging systems to deliver advanced capabilities to users

STATE COLLEGE, Pa. (August 15, 2023) — Mission Critical Partners (MCP) announced that Carson City, Nevada, selected it to support a project that ultimately will result in the implementation of new computer-aided dispatch, records management, and jail management systems used by the sheriff’s office, which provides 911 and law-enforcement services and maintains the county jail.

Tennessee Emergency Communications Board Awards Contract to Mission Critical Partners for Continued Support of Statewide Next Generation 911 Initiative

The firm will provide consulting expertise pertaining to infrastructure deployment

STATE COLLEGE, Pa. (July 26, 2023) — Mission Critical Partners (MCP) announced that the Tennessee Emergency Communications Board (TECB) recently awarded the firm a five-year contract to continue its support of the initiative to deliver Next Generation 911 (NG911) service statewide.

State of Minnesota Selects Mission Critical Partners to Develop Next Generation 911 Migration and Cybersecurity Plan for Modernizing Public Safety Communications

The one-year project will include a report on 911 cost recovery and a statewide capital improvement plan for 911 center technology and radio communications

STATE COLLEGE, Pa. (June 15, 2023) — The Minnesota Department of Information Technology Services and the Department of Public Safety Emergency Communication Networks (ECN) division are revisiting their statewide public-safety communications strategy with the help of consulting and managed services firm Mission Critical Partners (MCP).

MCP in the News: Mission Critical Partners Creates Interactive Virtual Workforce Workshop

Event will help public-safety organizations cope