Newsroom

Mission Critical Partners Helps Salt Lake Valley 911 Center Meet Statutory Requirements

Law enacted in 2024 sets strict call-transfer limits for Utah’s 911 centers; firm’s subject-matter experts are assessing Salt Lake Valley Emergency Communication Center’s ability to comply now and in the future

Mission Critical Partners’ PSAP Roundtable Sheds Light on Key Trends

Virtual event was attended by officials from across the country to brainstorm new and better ways of improving the work environment for 911 telecommunicators and supervisors

Mission Critical Partners to Assess Columbus’s Alternative Response Capabilities

Firm will review approaches utilized by Columbus, Ohio, to provide 911 service and emergency response for incidents outside traditional law enforcement, fire/rescue. and emergency medical

Mission Critical Partners to Host 911 Center Shift-Scheduling Workshop

Workshop will bring together 911 leaders to exchange ideas regarding innovative scheduling practices to improve staffing efficiency and operational effectiveness

Vermont Selects Mission Critical Partners to Assess Emergency Communications Across the State

Firm’s subject-matter experts will evaluate technologies, operations, policies, and more

The Monitoring Association Unveils Innovations to the ASAP Service to Revolutionize 911 Emergency Response

McLean, Va. (June 26, 2024) – The Monitoring

Mission Critical Partners, Amazon Collaborating to Support 911

MCP will work to implement Amazon Connect in 911 centers nationwide to ease their burden by triaging nonemergency calls

Mission Critical Partners Announces Dates for Swatting Masterclass

Virtual event will take place on May 22 and provide expert advice from industry leaders regarding how to combat a dangerous practice that is increasing in frequency and severity

Mission Critical Partners Jumpstarts Industrywide Effort to Address Swatting Challenge

John Chiaramonte, MCP’s consulting president, leads virtual meeting of public-safety experts to strategize how to combat dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response

MCP Celebrates North Carolina County’s State-of-the-Art 911 Center Launch

On (Sept. 13, 2023) marked a significant milestone for public safety in Chatham County, N.C., as a new, state-of-the-art 911 center went live within the county’s emergency operations center in Pittsboro.

Carson City, Nevada Selects MCP for Their Public Safety System Upgrade

Project will replace aging systems to deliver advanced capabilities to users

STATE COLLEGE, Pa. (August 15, 2023) — Mission Critical Partners (MCP) announced that Carson City, Nevada, selected it to support a project that ultimately will result in the implementation of new computer-aided dispatch, records management, and jail management systems used by the sheriff’s office, which provides 911 and law-enforcement services and maintains the county jail.

Tennessee Emergency Communications Board Awards Contract to Mission Critical Partners for Continued Support of Statewide Next Generation 911 Initiative

The firm will provide consulting expertise pertaining to infrastructure deployment

STATE COLLEGE, Pa. (July 26, 2023) — Mission Critical Partners (MCP) announced that the Tennessee Emergency Communications Board (TECB) recently awarded the firm a five-year contract to continue its support of the initiative to deliver Next Generation 911 (NG911) service statewide.