Mission Critical Partners, Amazon Collaborating to Support 911

MCP will work to implement Amazon Connect in 911 centers nationwide to ease their burden by triaging nonemergency calls

Mission Critical Partners Announces Dates for Swatting Masterclass

Virtual event will take place on May 22 and provide expert advice from industry leaders regarding how to combat a dangerous practice that is increasing in frequency and severity

Mission Critical Partners Jumpstarts Industrywide Effort to Address Swatting Challenge

John Chiaramonte, MCP’s consulting president, leads virtual meeting of public-safety experts to strategize how to combat dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response

MCP Celebrates North Carolina County’s State-of-the-Art 911 Center Launch

On (Sept. 13, 2023) marked a significant milestone for public safety in Chatham County, N.C., as a new, state-of-the-art 911 center went live within the county’s emergency operations center in Pittsboro.

Carson City, Nevada Selects MCP for Their Public Safety System Upgrade

Project will replace aging systems to deliver advanced capabilities to users

STATE COLLEGE, Pa. (August 15, 2023) — Mission Critical Partners (MCP) announced that Carson City, Nevada, selected it to support a project that ultimately will result in the implementation of new computer-aided dispatch, records management, and jail management systems used by the sheriff’s office, which provides 911 and law-enforcement services and maintains the county jail.

Tennessee Emergency Communications Board Awards Contract to Mission Critical Partners for Continued Support of Statewide Next Generation 911 Initiative

The firm will provide consulting expertise pertaining to infrastructure deployment

STATE COLLEGE, Pa. (July 26, 2023) — Mission Critical Partners (MCP) announced that the Tennessee Emergency Communications Board (TECB) recently awarded the firm a five-year contract to continue its support of the initiative to deliver Next Generation 911 (NG911) service statewide.

State of Minnesota Selects Mission Critical Partners to Develop Next Generation 911 Migration and Cybersecurity Plan for Modernizing Public Safety Communications

The one-year project will include a report on 911 cost recovery and a statewide capital improvement plan for 911 center technology and radio communications

STATE COLLEGE, Pa. (June 15, 2023) — The Minnesota Department of Information Technology Services and the Department of Public Safety Emergency Communication Networks (ECN) division are revisiting their statewide public-safety communications strategy with the help of consulting and managed services firm Mission Critical Partners (MCP).

MCP in the News: Portland Launches Effort to Study and Improve Public Safety Response

The City of Portland’s Community Safety Division is working with Mission Critical Partners (MCP) – a consulting firm specializing in public safety and justice – to study Portland’s emergency response process and consider alternative response models.

Mission Critical Partners Helps State of Maine Accelerate Implementation of Crisis Response Services

Research conducted by MCP played an instrumental role in the passing of new legislation to develop policies and procedures related to the integration of 911 and 988 services

State College, Pa. (August 10, 2022) — Mission Critical Partners (MCP) announced today that it will continue to support the state of Maine’s Emergency Services Communication Bureau (ESCB) as it implements 911/988 service integration. MCP specifically will help the state develop policies and procedures to address screening calls for crisis-response services. The ESCB is a division of the Maine Public Utilities Commission (MPUC).

MCP in the News: States need boost for 911 networks and staffing, analysts say

This article originally appeared in StateScoop on November 23, 2021 and can be viewed here.

Emergency call centers across the nation are "doing a good job" upgrading to modern technology compatible with next-generation 911, but the core infrastructure backing those systems needs a boost, according to a recent analysis from the public-safety consulting firm Mission Critical Partners.