Are Cloud-Based Solutions Right for Your Agency?

A lot of people in the public safety/justice/public sector sectors are talking about cloud-based solutions these days. It is easy to understand why there is so much chatter because solutions that live in the cloud offer some impressive benefits. Here are just a few:

• Cloud-based solutions typically offer best-of-breed technologies and services
• Cloud-based solutions remove the maintenance and upgrade burden from the end user from a technology perspective
• Cloud-based solutions often make it easier to share resources regionally or even broader compared with siloed, on-premises solutions
• Cloud-based solutions typically offer enhanced resiliency and redundancy compared with on-premises solutions
• Cloud-based solutions often make it easier for agencies to transfer operations to another location in “bug out” scenarios
• Cloud-based solutions are easier and faster to scale —both up and down, based on the agency’s needs at any given juncture — compared with on-premises solutions
• Cloud-based solutions typically are more secure, because providers often have greater information technology and cybersecurity resources and assets to draw upon

Call-Handling and Dispatch Technology Considerations for ECCs

First responders historically have arrived at an emergency scene armed with only the information that emergency communications center (ECC) telecommunicators extracted while talking with a 911 caller. However, such callers usually are experiencing one of the worst moments of their lives, which makes it extremely difficult, if not impossible, for most to deliver complete, coherent information. As a result, first responders are left to piece together what to expect upon arrival.