In emergency communications, the computer-aided dispatch system, or CAD, functions as the informational hub of the public safety answering point (PSAP). As technology continues to impact everything we do as consumers – from purchasing of goods, to our communications with friends, to navigating us from point A to point B – public safety must modernize its systems to meet communities’ demands for faster and improved emergency response.
Over the years, driven by advancements in consumer technology, CAD systems have undergone their own evolution. For many years, CAD systems were specific to a single agency. Today, CAD systems have evolved into multi-agency, unified platforms that enable greater flexibility and facilitate information sharing, not just between the PSAP and field personnel, but also between departments and neighboring jurisdictions.