MCP Insights

Recent Posts

Trends in Computer Aided Dispatch Systems for 911 Centers

Posted on August 30, 2018 by Bob Scott

In emergency communications, the computer-aided dispatch system, or CAD, functions as the informational hub of the public safety answering point (PSAP). As technology continues to impact everything we do as consumers – from purchasing of goods, to our communications with friends, to navigating us from point A to point B – public safety must modernize its systems to meet communities’ demands for faster and improved emergency response.

Over the years, driven by advancements in consumer technology, CAD systems have undergone their own evolution. For many years, CAD systems were specific to a single agency. Today, CAD systems have evolved into multi-agency, unified platforms that enable greater flexibility and facilitate information sharing, not just between the PSAP and field personnel, but also between departments and neighboring jurisdictions.

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Four Tips to Avoid a Failed Public Safety IT Project

Posted on March 3, 2017 by Bob Scott


This post is part one in a four-part series of posts on avoiding a derailed public safety IT project.

If you’ve been involved in a public safety system procurement in your career, you know that the process is anything but simple. Public safety system procurements are complicated undertakings that are time-consuming, risky, and often under-resourced by the agency completing the upgrade.

According to a study released by the Standish Group in 2014 published in Governing Magazine, the success rate for public sector IT projects is a mere 39%. That’s a big problem.

What can public safety agencies do to increase their success rate? We recently shared some ideas during a Mission Critical Partners (MCP) webinar (listen to it on-demand here). To help you succeed, we’ve included some of the takeaways and best practices in this article.

Because of the complexity associated with this process, we will cover these tips in a four-part series that provides a step-by-step overview of what’s important leading up to an implementation.

Read on for best practices that will increase your success in the needs assessment and develop requirements phase of your project.
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