On-Demand Roundtable: Building Trust in 911: Optimizing the Public Information Function

 The 911 system is a critical part of our nation’s infrastructure, yet public information functions in many jurisdictions remain underdeveloped, under-resourced, and poorly understood. Register to listen to this on-demand roundtable, where experts discuss why traditional 911 public education is no longer sufficient.

Amid workforce shortages, NG911 implementation, cybersecurity risks, and growing media scrutiny, the PIO role must shift from reactive messaging to proactive leadership.

Session Topics:

• How effective public information improves system performance, public trust, policymaker understanding, and long-term funding sustainability.
• The core elements of a mature public information function.
• Practical steps for building standby messaging, preparing for high-profile incidents, managing digital presence, and coordinating across agencies.
• How to build a roadmap to strengthen your public information capability.

Speaker Lineup:

• Dale Curtis, CEO – Dale Curtis Communications
• Bonnie Maney, Domain Manager – Mission Critical Partners
• Jay Vise, PIO – Orleans Parish Communication District
• Melissa Walker, 911 Education Coordinator – King County
• Nicole Brown, Director – San Juan County