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Pennsylvania Region 13: A Holistic Approach to Network Management for Less

In Summary:

  • Region 13 Task Force in Southwestern Pennsylvania covers a population of 3 million people and 713 public safety agencies.

  • The Region needed a cost-effective, yet reliable, network maintenance solution to monitor its IP-based emergency services Internet Protocol (IP)-based network (ESInet).

  • MCP's provides the region with network maintenance and monitoring services from MCP to help them realize single-sourced, proactive and reliable network monitoring and maintenance, triage and support from one partner at the fraction of the cost of working with multiple vendors.


Overview and Agency Challenge

Region 13 designed and implemented a regional, interoperable Emergency Services Internet Protocol (IP) network (ESInet) in 2012 with the help of Mission Critical Partners (MCP). A robust and complex network constructed of dark-fiber meshed from multiple vendors and microwave hops on a Multiprotocol Label Switching (MPLS) router platform, the ESInet serves all 9-1-1 public safety answering points (PSAPs) and emergency operations centers (EOCs) in the region, as well as public safety radio and video applications. The ESInet’s mission-critical nature requires a network management and oversight solution that ensures the highest level of reliability and uptime while keeping operating costs manageable.

How Mission Critical Partners Helped

Region 13 received bids from several vendors for monitoring services but sought an alternative, more cost-effective approach. They looked to MCP for help based on the firm’s intimate knowledge of the network infrastructure and its applications, including 9-1-1, radio, logging devices, CAD, GIS, video conferencing and the administrative phone system. MCP IT and network support provides the Region with the following benefits:
  • A proactive maintenance program to safeguard the network
  • Ensuring critical communications remain operational in the event of an outage
  • A support plan customized to fit the unique needs of Region 13

The Results

Region 13 enjoys greater peace of mind with MCP's network management services and preventative maintenance plan.

This project enables us to tap into various experts that come from different backgrounds and have that resource available to us at a much more cost-effective measure than if we were to have to hire all of these experts on our own."

Former Director of Public Safety, Lawrence County, PA