Change for 911 is Inevitable, and That's a Good Thing

Change is an interesting concept, a philosophical tug of war if you will. It can be viewed as positive or negative, exciting or demoralizing, vital or unnecessary, and easy or difficult, depending on one’s perspective. The one thing that universally can be said about change is that it is inevitable. As the ancient philosopher Heraclitus once opined, “The only thing that is constant is change.”

Change also is disruptive, which is why many people and organizations try to avoid it. The status quo is comfortable. It is known, and the unknown tends to make people uncomfortable at best, fearful at worst. For many people and organizations, accepting change is akin to declaring defeat, to admitting that the current approach isn’t working.

Profound changes are coming to the public safety sector

Yet, profound changes are coming to the public safety sector, like runaway trains, one after the other. Text-to-911 service is being implemented in many jurisdictions, which will provide equal access to the 911 system to the deaf, deaf-blind, hearing-impaired, and speech-impaired communities, in addition to those who would place themselves in greater danger if they make a 911 voice call, such as during a home invasion or domestic-abuse incident. Text-to-911 is a life-changing development if ever there was one.

911’s History is Gratifying, but its Future is Thrilling

Considering that our planet is about 4.5 billion years old, a 50-year slice doesn’t seem all that significant—until one considers the amazing progress that can be achieved in such a timeframe. Take aviation for instance. On December 17, 1903, at Kitty Hawk, N.C., Orville and Wilbur Wright made the first flight of a powered aircraft; the voyage lasted 12 seconds and covered 120 feet. By the early 1950s, jets were traversing the Atlantic Ocean on a regular basis, and soon after the first non-stop flight to Australia occurred.

When It Comes To FirstNet and NG911 Convergence is the Key To Success

“Let’s go invent tomorrow instead of worrying about what happened yesterday.” – Steve Jobs

Our nation’s 911 centers, the nexus of citizens who need help and our dedicated first responders, are on the brink of a major evolution. Some would say that it is on a level similar to how the iPhone revolutionized mobile communications a decade ago. 

The foundation currently is being laid for end-to-end Internet Protocol (IP) communications from the caller (or sensor) all the way through to the first responders in the field. Freed from the limitations of 512 characters (or less) of emergency caller data, the 911 sector will integrate systems and networks previously impeded by proprietary protocols and siloed networks. 

The convergence of Next Generation 911 (NG911) and the Nationwide Public Safety Broadband Network (NPSBN) will give 911 professionals and first responders alike a seamless emergency communications environment that enables sharing of critical multimedia data—between the public, 911 centers, and first responders. Gone will be the days of, “This network/system doesn’t talk to that one.” Or, “That data isn’t available.” Or, “There’s no way for me to send you that information.”

The flywheel of progress continues to turn and we all owe it to everyone who calls 911 in their greatest time of need to keep it moving in the right direction. Discussions are taking place on how and why Emergency Services IP Networks (ESInets)—which will transmit emergency calls and related data—and the NPSBN need to be interconnected to share critical information needed by 911 centers and first responders alike. There are many compelling use cases that speak to the need for a strong integration—all of which come back to the workflow of our emergency responders. Keeping our responders safe, leveraging the data to make better decisions, and ultimately improving outcomes for those who need help, are all reasons that NG911 systems and the NPSBN must work together.