The Mission-Critical Media Center

Mission Critical Partners Adds Lifecycle Management Services

Mission Critical Partners, Inc. (MCP) announced that it has launched a new service offering, lifecycle management services, that is intended to help public safety agencies better manage their communications infrastructure and maximize their technology investments.

“Since our inception, MCP has helped our clients design, procure and implement their various communications systems,” said Kevin Murray, the firm’s president and founder. “Now, we are launching a suite of turnkey services that will help clients manage and protect their systems long-term. Our goal is to increase our clients’ confidence that their networks and applications are sustainable and operating at peak performance levels.”

The services offered by MCP fall into three major categories: network management; data management; and building and site management. In each of these areas, MCP’s lifecycle management services are designed to provide vendor-neutral expertise that will enable clients to accomplish the following:

  • Effectively manage complex networks and systems
  • Eliminate unnecessary costs while maximizing operating budgets
  • Increase network and system performance, while minimizing downtime
  • Better predict the cost of keeping networks, systems and equipment current
  • Relieve current staff from burdensome, time-consuming tasks
  • Reduce the need to hire new personnel

Recently, the Shelby County (Tennessee) 9-1-1 Emergency Communications District contracted with MCP to provide dynamic documentation and asset management services to the 9-1-1 district. The intent of this project is to complete a comprehensive inventory of the public safety technology and telephony equipment at all public safety answering points (PSAPs) that are part of the district, including the Memphis Police Department PSAP and Shelby County 9-1-1 administrative offices. The inventory scan will provide the 9-1-1 district with a detailed, up-to-date and holistic view of its communications systems and applications, including how they interrelate and interconnect.

Such information will enable Shelby County 9-1-1 district officials to make informed decisions concerning system operations, maintenance, security, upgrades/migrations and funding over the short term, and to more effectively plan for upgrades, redundancy considerations, and replacements over the long term.

“It is very difficult to chart a course for the future if you don’t have a firm grasp of the communications technologies you currently have in place, and their condition,” said Raymond Chiozza, executive director of the Shelby County (Tennessee) 9-1-1 Emergency Communications District. “The service provided by MCP provides a clear picture of what we have, so we can figure out what we need going forward.”

To learn more about MCP’s new lifecycle management services, please visit

About Mission Critical Partners

Mission Critical Partners is an industry leader with expertise in radio and wireless broadband; networks and Next Generation 911; public safety facilities and operations; and lifecycle management. Backed by a team of more than 80 experts who bring decades of experience to every project, MCP provides consulting and lifecycle management services that help transform our client’s public safety systems and operations at every stage of their lifecycle: design, implement, build or manage. Additional information and career opportunities are available at