Newsroom

Mission Critical Partners to Assess Hawaii’s Next Generation 911 Readiness

Firm will help the state’s 911 Board assess seven key implementation factors and then assist in developing an initial cost estimate for establishing statewide service

Mission Critical Partners Guides 911 Center Consolidation in Wisconsin

Ashland and Bayfield counties pool resources in the state’s first county-to-county consolidation, keeping pace with 911 service evolution and improving emergency-response delivery

Mission Critical Partners Releases 2025 State of the Industry Report, Highlighting Public-Safety Challenges and Emerging Trends

Report provides insights into what’s happening today in the public-safety sector and why

Mission Critical Partners Helps Salt Lake Valley 911 Center Meet Statutory Requirements

Law enacted in 2024 sets strict call-transfer limits for Utah’s 911 centers; firm’s subject-matter experts are assessing Salt Lake Valley Emergency Communication Center’s ability to comply now and in the future

Mission Critical Partners’ PSAP Roundtable Sheds Light on Key Trends

Virtual event was attended by officials from across the country to brainstorm new and better ways of improving the work environment for 911 telecommunicators and supervisors

Mission Critical Partners to Assess Columbus’s Alternative Response Capabilities

Firm will review approaches utilized by Columbus, Ohio, to provide 911 service and emergency response for incidents outside traditional law enforcement, fire/rescue. and emergency medical

Marc Berryman to Posthumously Receive National Emergency Number Association Presidential Award During the 2023 National Conference

Will be recognized for outstanding work in advancing 911 service in the United States

STATE COLLEGE, Pa. (June 14, 2023)— Mission Critical Partners (MCP) announced that Marc Berryman was selected by Laurie Anderson, president of the National Emergency Number Association (NENA), to receive the organization’s Presidential Award. Anderson will present the award posthumously to MCP’s Sherri Griffith Powell on June 18 during NENA’s 2023 national conference in Grapevine, Texas. Berryman and Griffith Powell were MCP colleagues who worked on numerous projects together during Berryman’s eight years with the firm. He died one year ago after a short battle with cancer.

How 9-1-1 Can Manage the Ebb and Flow of Call Loads

Mission Critical Partners' Glenn Bischoff authored this article, which originally appeared in Urgent

MCP in the News: How to Stem the 'Silver Tsunami'

This article is bylined by MCP's President and CEO Darrin Reilly. It originally appeared in American City & County.

NASNA Selects MCP for Interoperability Policy Workshops

Workshops will explore technology, governance, and funding factors to enhance communications between emergency centers and improve public safety response outcomes

MCP in the News: The State of NG911 in the US

This article originally appeared in MissionCritical Communications and can be read here.

It seems universally accepted that the birth of Next Generation 911 (NG911) service in the United States occurred when the National Emergency Number Association (NENA) released in 2001 its “E9-1-1 Future Path Plan.” Ever since then, state and local 911 authorities, with support from the federal government, have strived to implement NG911 technology, which represents a quantum leap forward in terms of service delivery compared with legacy 911 systems.

MCP in the News: How to Turn the Data Tsunami into Actionable Intelligence

Better data management and information exchange between the 911 system, LE agencies and the courts will enhance decision-making and improve outcomes

This article originally appeared in Police1 and can be viewed here.