MCP In the News: Seeing the Bigger Picture
Four counties in Western Pennsylvania set out to do something that hadn't been done before, and in the process, dramatically improved emergency response regionwide
The counties of Venango, Lawrence, Butler and Mercer, all located within Southwestern PA, all had computer-aided dispatch (CAD) systems that had reached end of life and needed replacement. In spite of three of the counties sharing a CAD system vendor, all four counties had standalone systems and were unable to forward essential CAD data when they transferred calls to each other.