The Changing Operational Landscape of Emergency Medical Services

To the average person, emergency medical services (EMS) always have looked the same, operating in the same way they always have—a 911 call is placed, an ambulance arrives, paramedics or emergency medical technicians (EMTs) assess the situation and provide pre-transport medical care, and the patient is transported to the hospital. What people don’t see are the changes occurring behind the scenes that already have begun to transform EMS delivery.