Mission Critical Partners Announces New Data Integration Program and Charleston Social Media Pilot at NENA

NASHVILLE, Tenn. (June 18, 2018) — Today Mission Critical Partners (MCP), a leading consulting and lifecycle management services firm in the public safety systems and operations field, announced a new program to integrate rich data into PSAPs as well as a collaboration with RapidSOS and a new social media pilot program in the Charleston County (S.C.) Consolidated 911 Center.

“THESE BROAD-REACHING INITIATIVES FURTHER POSITION PUBLIC SAFETY ANSWERING POINTS TO INTEGRATE, PRIORITIZE AND OPERATIONALIZE RICH DATA AND PRECISE LOCATION INFORMATION TO IMPROVE EMERGENCY RESPONSE TIMES, AND ULTIMATELY, SAVE EVEN MORE LIVES,” SAID KEVIN MURRAY, CHIEF EXECUTIVE OFFICER, MCP.

The MCP Data Integration Program is designed to help public safety answering points (PSAPs) harness the power of data and precise location information originating from the connected world and third-party devices to enable a better, faster response. MCP helps PSAPs integrate, prioritize and act on data to enable:

• Stronger location accuracy for wireless calls, which accounted for 80 percent of the 240 million calls made to 911 in the U.S. last year.
• Filtered and prioritized social media data improving situational awareness
• Reduced time to process and dispatch calls
• Faster response times, and ultimately, more lives saved

As a component of the data integration program, MCP is now a designated exclusive certified independent data integrator for RapidSOS, which partners with Internet of Things (IoT) companies and the public safety community to provide a rich data link to public safety via the RapidSOS NG911 Clearinghouse.

MCP also unveiled its new Lifecycle Management Services (LMS) – designed to help PSAPs achieve greater value from technology and information technology (IT) maintenance costs, keep networks secure, stable and running efficiently. LMS can also help resolve network support issues and reduce unplanned downtime of public safety networks.

“As an independent, vendor-neutral advocate for PSAPs, Mission Critical Partner’s Lifecycle Management Services enable PSAPs to have a greater pulse on public safety network and IT with one holistic service provider, alleviating the time burden placed on information technology and staff,” Mr. Murray said.

MCP is also leading a social media pilot program with Charleston County, South Carolina, Consolidated 9-1-1 Center to aid in its response efforts. The pilot includes collaborators from the Penn State College of Information Sciences Technology’s 3C Informatics research team, RapidSOS and Charleston County.

“This pilot program will test the use of social media data in emergency response. The goal is to develop a prototype program with an easy-to-use interface that allows telecommunicators to engage with valuable social media data that can improve situational awareness.” said James Lake, director, Charleston County Consolidated 9-1-1 Center.

Attendees at the NENA Conference & Expo  (June 18-21) in Nashville, Tennessee, can visit MCP’s booth #517 to learn more.

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About Mission Critical Partners (MCP)

Mission Critical Partners (MCP) is a professional services and lifecycle management firm that helps clients enhance and evolve their public safety systems and operations through our extensive experience, knowledge and resources. By providing insight and support every step of the way, our clients are able to transform their mission-critical operations, maximizing the value of their investments and ensuring optimal performance and success. Additional information and career opportunities are available at MissionCriticalPartners.com.

About RapidSOS

Partnering with Internet of Things (IoT) companies and the public safety community, RapidSOS provides a rich data link to public safety via the NG911 Clearinghouse – sending lifesaving data to aid in emergency response. The NG911 Clearinghouse is a free service to public safety, and is integrated with all major vendors of 9-1-1 call-taking, dispatching and mapping software. Learn more about RapidSOS: www.rapidsos.com

About Charleston County 911 Center
The Charleston County Consolidated 9-1-1 Center provides call taking and/or dispatch services for 33 Law, Fire, Emergency Medical Service and Emergency Management agencies within Charleston County, SC. The authorized staff of 139 Supervisors and Communicators process approximately 1.2 million phone calls annually resulting in approximately 865,000 incidents.  Those operations staff members are supported by 28 additional positions, which include 9 dedicated IT personnel.  The Center has Public Safety Communications Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) and Emergency Fire and Medical Dispatch Accreditation from the International Academies of Emergency Dispatch (IAED).